Shipping & Policies

SHIPPING INFORMATION

Shipping Costs:
We ship via USPS First Class Mail and USPS Priority Mail depending on the value, size and packaging requirements for your order. Total shipping charges will be viewable upon checkout. In the event of an overage caused by miscalculation, shipping refunds are issued. 

Processing Time:
In stock items ship within 1-2 day business days. Processing time for custom orders vary by item and size of order, but typically 2-4 days is standard.

Estimated Travel Times:
USPS First Class, USA: 2-5 business days
USPS Priority Mail, USA: 1-3 business days
USPS First Class International: 2-6 weeks

Although we always package and mail our orders promptly, US Postal Service delivery times are non-guaranteed estimates. 

Shipping Services:
All orders are shipped via USPS and include tracking, delivery confirmation and insurance (depending on value). In the event of a damaged or lost package, we will need your assistance to file a claim.  

REFUNDS & RETURNS

Uniqueness in handmade work is inevitable, so please feel free to contact us with any questions you have before making a purchase. Above all else we want you to be satisfied with your purchase. 

Returns Accepted: 
Just contact us within 3 days of receiving your package and then mail your return within 7 days. Custom/personalized items are not returnable unless we have made a mistake on the item.

Cancellation Policy:
We honor cancellation requests made within 8 hours of purchase. After that, it is likely your order has already started being made or shipped, so cancellations aren't possible.

Non-Returnable Items:
We do not accept returns for custom or personalized items. If we made a msitake on your item. We will replace the item.

Conditions of Return:
Your refund will be issued after we receive your return. Original shipping and return shipping costs are your responsibility as the buyer. We do not issue refunds on items that are returned without prior authorization, or on items that are not returned in the same condition in which they were shipped.

PRIVACY POLICY

Your information is never shared or used for any purpose outside the normal course of conducting business with you without your prior consent.